Last Updated: 20 September 2024
This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from Cyberportal Limited (“we,” “our,” or “us”) through our website (the “Site”), and any related services, including but not limited to mobile applications (collectively, the “Services”).
Shipping Destinations
While we ship our products globally, there may be certain destinations where we are unable to deliver due to legal restrictions or logistical limitations. If you are unsure whether we ship to your location, please select your country/region on our website. If you cannot see your country on our list, then that means that we do not ship to your location at this time. However, as this may change in the future, we encourage our customers to check back regularly as we expand our stores to more regions.
Shipping Methods
The available shipping methods, estimated delivery times, and associated costs will be presented to you during the checkout process. Please note that delivery times are estimates and may vary depending on factors such as destination, shipping carrier, and customs clearance procedures.
Processing Time
Orders are typically processed and prepared for shipment after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer due to increased order volumes. We will continue to update you about the status of your delivery as much as possible.
Shipping Costs
Shipping costs are calculated based on factors such as the shipping method selected, the weight and dimensions of the package, and the destination address. The shipping costs associated with your order will be displayed at checkout before you finalize your purchase.
Please note that additional customs duties, taxes, or import fees may apply depending on the destination country’s regulations.
Customs Clearance
International shipments may be subject to customs clearance procedures, which can cause delays beyond our control. While we strive to minimize any potential delays, please be aware that customs authorities may inspect packages and impose additional duties or taxes. We recommend familiarizing yourself with your country’s customs policies and regulations to avoid any unexpected charges or delays.
Shipping Restrictions
Certain products may be subject to specific shipping restrictions or regulations imposed by local authorities or carriers. These restrictions may include limitations on shipping hazardous materials, liquids, or oversized items. If your order contains any restricted items, we will notify you during the checkout process and provide alternative options if available.
Contact
If you have any questions or concerns regarding our Shipping Policy or require assistance with your order, please contact our customer support team at support@cyberportalgroup.com. We are committed to providing excellent service and ensuring a smooth shipping experience for all our customers.